Guest Information

We are delighted to welcome you to 9 on Drommedaris. This page includes the most important information for your stay, including Wi-Fi, check-in details, house rules, emergency contacts and helpful guest notes.

Essential Guest Information

Your Hosts: Martin & Erica Heunis
Address: 9 Drommedaris Avenue, Simonswyk, Stellenbosch, 7600

Check-in: Between 13:00 and 16:00
Check-out: Strictly by 10:00

Contact Numbers:

+27 83 556 4353
+27 72 758 0882

Email: reservations@9ondrommedaris.co.za

Check-in & Check-out

Check-in

Normal check-in is between 13:00 and 16:00. Earlier or later check-ins may be arranged in advance where possible.
Guests are welcome to drop off luggage before check-in by prior arrangement.

Check-out

Check-out is strictly by 10:00 on the day of departure.
For early check-outs, guests may leave their key in the white postbox at the applicable motor gate, but please inform management the day before.
Late check-out may be available by prior arrangement. If approved, late check-out between 12:00 and 13:00 is charged at 25% of the nightly room rate.

Access, Keys & Security

Your room key and gate remote must be kept safe during your stay.
Please take care when entering and leaving the property, and ensure that the gate is fully closed before driving away.
If a key is accidentally taken home, please return it within 7 days. A replacement key fee of R500 may apply if the key is not returned.
Guests may come and go as needed, but we kindly ask that late arrivals keep noise to a minimum out of respect for other guests.
Visitors who are not booked guests are not allowed on the premises unless arranged with management.

Designated Parking , Smoking Area

Parking Area

Secure on-site parking is available behind closed gates.
Please wait for the gate to open and close completely before entering or leaving the property. For your safety, please do not leave valuables inside your vehicle.
All vehicles are parked at the owner’s risk.

Smoking Area

9 on Drommedaris is a non-smoking guesthouse.
Smoking is only allowed in designated outdoor areas. Please dispose of cigarette ends responsibly using the ashtrays provided.
Smoking in rooms is not permitted. A deep cleaning fee equal to one night’s accommodation may apply if smoking occurs inside a room.

Shared Space Information

Living Room & Patio

Guests are welcome to enjoy the shared living room and outside patio areas.
Please keep these areas neat and tidy after use. Eating and snacking should preferably be kept to the dining or kitchen areas.
To respect other guests, please keep noise low, especially between 22:00 and 08:00.

Dining Room

Guests may use the dining room for meals. Food preparation and cooking should only be done in the kitchen area.

Kitchen

Guests are welcome to use the kitchen for light meal preparation.
Please clean up immediately after use, wash and pack away dishes, wipe counters and remove leftover food from the fridge before departure.
Please label any food stored in the refrigerator. Unlabelled or spoiled food may be disposed of.

Noise

9 on Drommedaris is an old house, and sound can travel easily.
Please keep music, television and general noise at a considerate level, especially after 22:00.
During the day, normal household sounds may be heard.

Room Information

Bedding & Linen

Beds are prepared with two pillows per person as part of our environmental policy. Extra pillows are available on request.
Bedding can be changed on request. No cleaning service is available on Sundays and public holidays.

Tea & Coffee

Tea and coffee trays are provided with our compliments and replenished daily.
Please do not overfill the kettle, and let us know if you need additional supplies.

Television

Some rooms include smart televisions.
Guests using their own streaming accounts must please sign out before departure.

Daily Room Service

Rooms are serviced daily between 09:00 and 12:00.
If you do not want your room serviced, please send a message to management before 09:00, including your room number.
No cleaning service is available on Sundays and public holidays.

Laundry & Ironing

An iron and an ironing board are available on request.
Washing and drying can be arranged at a cost.

Towels & Bathrooms

To help us save water and energy:
Towels left on the floor will be replaced.
Towels left on the hook will be reused.
Please do not flush anything other than toilet paper. All other items must be placed in the bathroom bin.
Bathroom floors and showers may be slippery when wet, so please take care and use the bath mat provided.
In line with our environmental policy, bathroom amenities are limited to hand wash.

Air-conditioning, Lights & Electricity

Guests are welcome to use the air-conditioner or fan in their room.
Please switch off the air-conditioner, television, lights and electrical equipment when leaving the room.
A R500 penalty may apply if the air-conditioner or television is left on when the room is unattended

Valuables & Personal Belongings

Valueble Items

Guests are responsible for their own belongings.
Please lock your room when you are not inside and avoid leaving valuables unattended.
9 on Drommedaris cannot accept responsibility for lost, stolen or damaged personal items.

Forgotten Items

If any belongings are found after departure, we will try to contact you.
Items can be returned by courier or post at the guest’s cost. Unclaimed items may be disposed of after 14 days.

Environmental Policy

We kindly ask guests to help us care for the environment by:

Switching off lights when not in use.
Turning off taps properly.
Using towels only as needed.
Saving water where possible.
Switching off air-conditioners and electrical items when leaving the room.

Emergency Information

Police Flying Squad: 10111
SAPS Stellenbosch: 021 809 5015

Ambulance: 10177
ER24: 084 124
Netcare Ambulance: 082 911

Fire Department: 021 808 8888

Public Hospital: 021 808 6100
MediClinic Stellenbosch: 021 861 2000
24hr Emergency Centre: 021 861 2095

Reviews & Feedback

Your feedback means a great deal to us.

If you enjoyed your stay, we would truly appreciate a positive review. If anything is not as expected, please contact us during your stay so we can assist as soon as possible.

Thank you for helping us keep 9 on Drommedaris warm, welcoming and comfortable for every guest.

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